Infosys case study

The India-headquartered business consulting and technology company expand in London with help from London & Partners and UK Trade & Investment.

Client profile

Infosys Logo
Company:
Infosys
Sector:
Business Services , Technology
Country:
India
Website:
www.infosys.com
Infosys, a global business consulting and technology company headquartered in India, wanted to grow its business in Europe. With London & Partners’ help, Infosys UK revenues grew in 2013 and are now in the hundreds of millions.

Come to London! I’ve lived in the US, India and Europe but there’s no other city in the world that brings together these professionals, the best academic institutions, world-class entertainment and art. It’s also so well placed for global trade, given the shift of the global economy from the Americas to Asia.

Srikanth Iyengar, Global Head of Business Development, Strategic Global Sourcing, Infosys Technologies

About Infosys

Founded in India in 1981, Infosys is a leading business consulting and technology company employing more than 155,000 people worldwide. With 67 offices and 69 development centres in the US, India, China, Australia, Japan, the Middle East and Europe, Infosys posted global annual revenues of $7.4 billion in financial year 2013.

Business aim

Infosys wanted to expand its business in Europe. London, with its concentration of large companies and ICT talent was an obvious choice, but who could help put Infosys at the heart of developments and debates on technology, business trends and immigration?

London & Partners services

  • Immigration advice: introductions to visa and commercial pass specialists
  • Networking: with the Bank of England and the Mayor of London’s office
  • Market intelligence: networking with leading brands in order to explore the needs of big business
  • Debate and lobbying: invitation to London & Partners’ Future London technology debate at Google Campus; introduction to business campaign group London First

Business success in London

Infosys' UK annual revenues have grown almost ten-fold since it set up in London’s Canary Wharf in 2005 — from modest beginnings in 2004 to becoming the company’s second largest market worldwide in 2013. London is now home to Infosys’ European HQ, dedicated to sales, marketing and back office functions. The company employs some 1,250 people across London.

In their own words

How did you harness London’s 2012 Olympic and Paralympic Games?
“There were more opportunities with our clients, for example by providing the marketing platform to sell their goods. The perception of London has helped us as well. The fact that the Olympics were held here generated a lot of positive imagery globally.”

Did the Games make a difference to staff morale?
“Yes. All our employees and clients were amazed at how efficiently London public transport ran and that helped us. There was a real buzz in the office. Everybody works in global teams; we felt that we were at the centre of the world.”

What difference has London & Partners made to your business?
“Our clients employ us because we are at the cutting edge of innovation. We need to be part of the overall innovation debate. There’s a lot of talk about big data and the cloud — what they mean to the industry. We need to be talking to the right people such as UK Trade & Investment and London base people at companies such as Google, Amazon and, Warner Bros. London & Partners does a good job at getting us into these firms.”

What does Infosys do?
“We are a global technology and consultancy services company. We have gone from being a technology provider to being an organisation which can solve a problem such as consulting on a business process or helping improve a supply chain.”

Infosys first set up outside London but then moved to the city. Why?
“We set up a very small one-room office in Milton Keynes in 1986 but made a critical decision in 2004: London was important for clients and we needed to attract the best talent in the market. We moved to Canary Wharf in 2005.”

London is home to more European HQs than any other city. Why did you set up your headquarters here?
“We are using the UK to drive northern European markets such as France and the Nordics. We have offices across Europe but we are running them out of London. Our objective is to make Europe contribute well over a third of global revenue, up from its current contribution of around 25%.”

Did London’s Games generate positive media coverage for Infosys?
“As the world looked at London, we were part of the story. For the first time, I gave interviews to Chinese and Indian channels here. It was amazing to see these messages travel to the four corners of the globe.”

London & Partners has strong relationships with industry and government, particularly the Greater London Authority. Has this helped?
“Yes. London & Partners is a very good conduit to UK government and UK stakeholders, helping us take part in debates and decisions.”

You were the first Indian company to list on the New York Stock Exchange Euronext’s London and Paris markets. Tell us more.
“We listed on 20 February  2013. Our CEO SD Shibulal rang the opening bell in London and the closing bell in New York. It was a big night for us and big for the UK government and the Mayor of London.”

London is an EMEA hub for thousands of leading companies. What effect is this having on Infosys?
“London gives us proximity to clients. Our biggest clients are in financial services and we’re a short walk from them along with other companies such as BP, Diageo and Vodafone.”

London & Partners helped you get involved in visa and immigration debates. How?
“Our business depends on being able to to employ people. We need to be part of the immigration debate. London & Partners played a role there by introducing us to organisations such as London First, which campaigns on immigration.”

London offers one of the largest concentrations of ICT skills in the world. Are you tapping into this?
“The technology business is all about people and we have been able to build a strong brand by attracting the best people. London is a global centre for talent. It’s all about bringing the brightest minds to our clients.”

What advice would you give to other companies considering expanding to London?
“Come to London! I’ve lived in the US, India and Europe but there’s no other city in the world that brings together these professionals, the best academic institutions, world-class entertainment and art. It’s also so well placed for global trade, given the shift of the global economy from the Americas to Asia.”

Would you recommend London & Partners to other expanding companies?
“Yes. They’re great. They’re responsive. They know who we are and take the time to understand our business. They provided us with the opportunity to engage. It’s been a very positive experience.”

Srikanth Iyengar, Global Head of Business Development, Strategic Global Sourcing, Infosys Technologies

Published: July 2013